Shipping Policy

Shipping Policy – HugsHaven

Thank you for shopping with HugsHaven.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Because many of our products are custom-made and personalized, production may take additional time before shipping.

Estimated Delivery Time

  • United States: 7–12 business days

  • Canada: 8–15 business days

  • United Kingdom: 7–12 business days

  • Australia: 8–15 business days

  • Rest of the World: 10–20 business days

Delivery times may vary depending on your location, customs processing, and the shipping carrier.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number so you can monitor your package in real time.

Delays

Shipping times may occasionally be affected by:

  • Holidays

  • Customs inspections

  • Weather conditions

  • Carrier delays

While we do our best to ensure timely delivery, these factors may sometimes cause delays that are beyond our control.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping address, please contact us as soon as possible.

Lost or Stolen Packages

If your package appears to be lost, stolen, or arrives damaged, please contact our support team and we will do our best to assist you.

Contact Us

If you have any questions about shipping, please contact us at:

Email: hugshaven.support@gmail.com