Refund Policy
Refund Policy – HugsHaven
At HugsHaven, we want you to be satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to assist you.
Refund Approval
Once your refund or return request is reviewed and approved, we will begin processing your refund.
Refund Method
All refunds will be issued to the original payment method used during the purchase.
Processing Time
Refunds may take 5–10 business days to appear on your statement depending on your bank or payment provider.
Partial Refunds
In certain situations, partial refunds may be granted, including:
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Items that show signs of use
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Products returned damaged for reasons not related to shipping
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Returns requested outside the standard return window
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
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Check your bank account again
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Contact your credit card company — it may take some time before your refund is officially posted
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Contact your bank, as processing times can vary
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions about refunds, please contact our support team:
Email: hugshaven.support@gmail.com