Return Policy

Return Policy – HugsHaven

At HugsHaven, we want you to be satisfied with your purchase. If there is any issue with your order, our support team is here to help.

Because many of our products are personalized or custom-made, we generally do not accept returns unless the item arrives damaged, defective, or incorrect.

Eligible Returns

Returns may be accepted under the following circumstances:

• The item arrived damaged
• The item is defective
• You received the wrong product

To be eligible for a return, you must contact us within 7 days of delivery.

Non-Returnable Items

Because our products are customized and personalized, they cannot be returned or exchanged unless they arrive damaged or defective.

Return Request Process

To request a return, please contact our support team at:

Email: hugshaven.support@gmail.com

Please include the following information:

  • Your order number

  • A brief description of the issue

  • Photos of the product (if applicable)

Once we review your request, our team will provide instructions for the next steps.